Support
National Call Centre - 13 23 63

Our Service Professionals are ready when you need them - Keeping your equipment in optimal condition is critical to maintaining office efficiency. If you have any questions at any time please call our National Call Centre on 13 23 63 or contact us with the information supplied on our Contact Us page above.

The following information has also been added to assist in some of our most frequently asked questions.
Service Calls
> How much do service calls cost?
> How do I book a service call?
Warranty
> What does my warranty cover?
Paying your Accounts
>  What are the options for paying my accounts?
>  Banking Details for Electronic Funds Transfer
>  Application for Direct Debit Setup
>  Paying by Cheque
Self Help Guides

How do I add funds to a meter?

> Modem Meter Reset
> Non Modem Meter Reset
> New Zealand Manual Meter Reset
How do I clear a message?

> Clearing 'Data Capture To Do'
> Clearing 'Inspection Due'
How do I get IntelliLink updates?
 > Download your updated Enhanced Software/Rates
How do I change settings on my equipment?

> Changing Time/Date on Fax Machine
> Changing Preset Keys for B781
> Changing the Year on a Meter
> Changing the printed message on a B98102
> Programming a dial prefix for modem reset meters (B7A1 & B751)

How do I fit a new PROM chip on my scales?
 > Fitting a new PROM chip: N500 | N700-N900
How do I add amounts manually on my scales?
 > Adding Amounts Manually
How do I preset amounts onto my scales?
> Programming Presets on Scales
How do I Install Slogans?

> Installation of slogans on Postage Meters

AddressRight & Bryce Printer Drivers > Downloads
Material Safety Data Sheets (MSDS)
Postage Meters

> B700 Thermal Ribbons
> DM Series Red Ink
> DP Series C6120A Red Ink
> Paragon Black Ink
> Shipping Fluid Gem Meter
> U Series Ink

Inserters
 > EZ Seal Sealing Fluid
Address Printers

> DA300 - 51629 Series No. 29
> DA500 & W660 - 51645 Series – No 45 Black
> DA500 & W660 - c8842a versatile black
> DA550 & W680 - 51641 Series – No 41 Colour
> DA550 & W680 - 51645 Series – No 45 Black
> DA550 & W680 - 51641 Series – No 41 Colour
> DA550 & W680 - 51645 Series – No 45 Black
> DA550 & W680 - c8842a versatile black
> W700 - 51626 Series - No 26 Black
> DA750 & W790 - 51641 Series – No 41 Colour
> DA750 & W790 - 51645 Series – No 45 Black
> DA750 & W790 - 51641 Series – No 41 Colour
> DA750 & W790 - 51645 Series – No 45 Black
> DA750 & W790 - c8842a versatile black
Fax

> 1100 Facsimile Toner
> 1100 Facsimile Drum
> 4100 Facsimile Toner
> 4100 Facsimile Drum
> 4100 Facsimile OK Stamp Ink
> 9400 Facsimile Toner
> 9400 Facsimile Drum
> 9500 / 9520 / 9550 Facsimile Image Cartridge
> 9620 Facsimile Toner
> 9620 Facsimile Drum
> 9720 / 9750 Facsimile Image Cartridge
> 9820 / 9830 Facsimile Image Cartridge
> 9820 / 9830 Facsimile Image Drum
> 9820 / 9830 Facsimile Image Toner
> 9910 / 9920 Facsimile Toner
> 9910 / 9920 Facsimile OK Stamp Ink
> 9930 / 2050 Facsimile Toner
> 9930 / 2050 Facsimile OK Stamp Ink

 
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